01WEB CHAT
Connect visitors to the support team without leaving questions unanswered
Web Chat answers website questions instantly from company content. When the conversation becomes complex, the visitor is transferred to a live agent with the same context.
02VISITOR EXPERIENCE
A continuous journey from first question to resolution
Visitor side
Ask without leaving the website, receive a fast first answer and reach a human agent when needed.
Support team side
See the full conversation, customer context and AI answers, then continue from where AI stopped.
03USAGE
What questions can Web Chat handle?
| Question type | AI contribution | Operational next step |
|---|---|---|
| Product or service information | Answers from website and documents | Transfer to the relevant team if needed |
| Technical usage question | Guidance from FAQs and help content | Create a ticket if unresolved |
| Account-specific situation | Explains the general process | Agent handles identity-specific steps |
| Feedback | Initial response and classification | Move to satisfaction or follow-up workflow |
04MANAGEMENT
Visible parts of web support operations
Brand alignment
Adapt the widget appearance to your website design language.
Mobile experience
Offer an accessible chat channel for mobile visitors.
History and context
Make conversation history available to the support team.
