What happens at each step?
Below you can see what we ask from you and what our team handles at every stage of the process.
We design your AI agent together
We define your agent's behavior, language and AI model based on the scenarios your support team handles.
What we need from you
- Brand / company name and industry
- Response language(s) and tone (formal / friendly)
- Preferred AI model — we can recommend one if you're unsure
- Your agent's authority limits (e.g. can it approve refunds, or just inform)
We upload your company knowledge and train the agent
The agent answers only from the sources you provide, removing the risk of incorrect information.
What we need from you
- Frequently asked questions (FAQ) document
- Product / service catalog or price list
- Website address (can be crawled automatically)
- Policy documents (returns, shipping, warranty, etc.)
We connect the channels your customers already use
Choose from WhatsApp, Telegram, a live chat widget on your website, or the Agent API for your own integrations.
What we need from you
- WhatsApp Business account access (Meta Business Manager)
- Telegram bot details (if you have one)
- Permission to add the widget code to your website
- Your developer team's contact info, if you'll use the Agent API
We go live, and you manage everything from one panel
All conversations, tickets and customer records land in one panel, and you can hand a conversation to a live agent whenever needed.
What we need from you
- Email addresses of the team members who'll access the panel
- Handoff rules for live agents (when a human should take over)
- Your ticket categories (if you already have a structure)
- Reporting and satisfaction (CSAT) preferences
