01AGENT API
Bring ReplyWise AI support into your own product experience
Agent API lets you use knowledge-grounded answers and AI agent behavior inside your application, customer portal or workflow. Webhooks deliver important conversation events to your systems.
02BUILDING BLOCKS
Core parts of the integration
Agent API
Start conversation and answer flows from your own interface.
Webhook
Deliver conversation and operations events to relevant systems.
AI Agent
Manage language, behavior, knowledge scope and model choice per agent.
Access scope
Define what data and workflow the integration uses for your scenario.
03INTEGRATION FLOW
Add a support layer to your product
1
Define the scenario
Decide which questions AI handles and which situations move to a human team.
2
Prepare agent and knowledge
Configure answer language, rules and company content.
3
Connect API calls
Integrate your conversation interface with ReplyWise Agent API.
4
Process events through webhooks
Send required conversation or follow-up events to CRM, ticketing or reporting workflows.
04ARCHITECTURE DECISIONS
Questions to answer before integration
| Topic | Question |
|---|---|
| Identity and context | How will user or customer context be provided by the application? |
| Human handoff | Which team or workflow takes over when AI cannot answer? |
| Data flow | Which events and fields will be delivered through webhooks? |
| Usage limits | Under which plan will message and token usage be tracked? |
