Live Webchat Solution | Replywise

Communicate with visitors in real-time. Boost conversions, increase satisfaction and reduce support costs with AI-powered live chat widget.

Features
01

Easy Setup, Instant Results

Add a live chat widget to your website with a single line of JavaScript. WordPress, Shopify, React, Next.js, or any platform — it works everywhere. No technical knowledge required, go live in 2 minutes and start communicating with visitors instantly.

Your AI agent activates the moment the widget loads. When visitors start asking questions, the agent finds the right answers from your knowledge base and delivers a natural conversation experience. Zero impact on page load time — asynchronous loading means zero performance loss.

<script src="https://cdn.replywise.tech/widget.js" data-agent="YOUR_ID"></script>

Single line of code — works on all platforms. Can also be integrated via Google Tag Manager.

02

Fully Customizable Design

Make your widget fully match your brand colors, logo, and design language. Easily adjust position (bottom-right, bottom-left), size, greeting message, welcome bubble, icon selection, and more from the panel. CSS override support enables pixel-perfect customization.

Offer a matching appearance with dark/light theme support based on visitor preference. Full-screen chat experience on mobile, elegant pop-up window on desktop — responsive design works perfectly at every screen size.

Brand Match

Full alignment with your corporate identity via color, logo, font, and style settings.

Responsive Design

Flawless appearance and experience on mobile, tablet, and desktop.

Dark/Light Theme

Automatic theme switching based on visitor preference or your site theme.

03

Proactive Engagement

Define automated chat triggers based on visitor time on site, pages viewed, or behavior patterns. Send a "Can I help you?" message to a visitor who stays 30 seconds on the pricing page — increase conversion rates by up to 35%.

Show different opening messages on each page with page-specific customizations. Ask product-related questions on product pages, offer payment support on checkout pages, suggest related content on blog pages. Deliver the right message at the right time with targeted triggers.

  • Page-based automatic triggers
  • Time-based engagement rules
  • Exit intent detection
  • Scroll depth-based messaging
  • Returning visitor recognition
04

Live Agent Handoff

When the AI agent cannot resolve or detects a sensitive topic, it instantly transfers the conversation to a live agent. The agent sees the full conversation history and continues without losing context. Combine AI efficiency with human warmth using the hybrid support model.

Show an automatic message form when agents are unavailable. Define your business hours and set up a hybrid flow where AI takes over outside hours, creating email/tickets when needed. On average, AI resolves 70% of support requests automatically.

Seamless Transition

No context lost during AI → Human transition, conversation continues.

After-Hours Mode

AI takes over outside business hours, creates tickets when needed.

05

Visitor Tracking & Analytics

Monitor with detailed dashboards which pages visitors came from, which country/city they connected from, how long they stayed, and what they asked. See who is currently active on your site with the real-time visitor list.

Report KPIs like conversation transcripts, satisfaction scores (CSAT), first response time, and resolution rate. Identify the most asked topics and continuously improve your knowledge base. Unify all your data in one place with Google Analytics and Segment integration.

+35%

Conversion rate increase

70%

AI auto-resolution rate

<5s

Average first response time

06

Omnichannel Unification

A conversation that starts on webchat can continue on WhatsApp or Telegram. All channels merge in a single panel — conversation history is never lost. With an omnichannel experience, your customers receive uninterrupted support regardless of which channel they prefer.

All messages from email, social media DMs, and webchat are collected in a single inbox. Your agents don't need to switch between multiple screens. Monitor every customer's entire interaction history from a single point with a 360° customer view.

  • WhatsApp, Telegram, and webchat in one panel
  • Cross-channel conversation continuity
  • Unified inbox — all messages in one place
  • Customer 360° profile view
● Get Started Now

Build your AI agent today.

Request a demo and our team will get in touch with you shortly.

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