01TELEGRAM
Turn bot-based support into a central operation
Do not leave Telegram messages in a separate automation silo. Use the same agent knowledge, conversation history and human support workflow on Telegram with ReplyWise.
02SETUP
Launch Telegram support in four steps
1
Connect the bot
Connect your Telegram bot channel to a ReplyWise agent.
2
Define knowledge scope
Choose which documents, FAQs and custom information the bot can use.
3
Plan handoff rules
Define how issues requiring human judgment move to an agent or ticket workflow.
4
Monitor outcomes
Track conversations, customer context and support results alongside other channels.
03USE CASES
Scenarios that create value on Telegram
Repetitive questions
Provide a 24/7 first answer to product, service, process and usage questions.
Document support
Explain technical or operational information using relevant document context.
Multilingual communication
Handle customers in different languages within the same operation.
04TEAM CONTROL
Bot automation stays connected to the support team
ReplyWise destek akışını ekibinizin çalışma biçimine uyarlayın.
- View all conversations in one workspace
- Stop AI answers by conversation
- Transfer the case to a live agent
- Create a ticket from a conversation
- Track customer and satisfaction outcomes
