Connect your busiest customer channel to support operations
Manage WhatsApp conversations together with customer history, agent handoff, ticket follow-up and satisfaction measurement—not as isolated automated messages.
How do AI and human agents work in one conversation?
“My product is not working. How do I start the warranty process?”
The agent prepares initial guidance from your warranty policy and technical documents and asks for the required details.
When review is needed, AI is disabled, the conversation is assigned to a technical agent and a follow-up ticket is created.
Tools that organize WhatsApp support
Conversation history
See previous conversations and channel history in one place.
Customer record
Keep contact details and support context in the customer profile.
AI control
Turn AI answers on or off by conversation.
Ticket creation
Move conversations requiring follow-up into the team workflow.
Support and marketing remain distinct
Answer incoming questions, hand cases to agents and track resolution.
Manage marketing lists, WhatsApp templates, scheduled sends and recipient status in a separate module.
