01AI MODEL MANAGEMENT
Treat model choice as part of support operations
ReplyWise provides a flexible structure that can work with multiple AI providers and models. Selection focuses not only on technical names but on language, support scenario, usage limits and team control.
02SELECTION GUIDE
What should model choice consider?
| Need | Consideration |
|---|---|
| Answer quality | Complexity of support questions and expected level of explanation |
| Language experience | Customer languages and terminology requirements |
| Usage volume | Expected traffic together with message and token limits |
| Operational control | Need to stop AI answers and move to human teams |
03CONTROL
The operations layer remains independent of model choice
Knowledge sources
Company documents and content scope remain on the agent.
Channel connections
WhatsApp, Telegram, Web Chat and API flows stay in the operation.
Human handoff
Agent and ticket workflows continue when the model changes.
Usage visibility
Message, token, plan and subscription scope remain visible.
04MANAGEMENT PRINCIPLE
AI stays under team control in every conversation
ReplyWise destek akışını ekibinizin çalışma biçimine uyarlayın.
- Turn AI answers on or off by conversation
- Choose provider and model by agent
- Track message and token limits by plan
- Transfer issues requiring judgment to agents
- Manage knowledge independently from model choice
