AI agents and knowledge base

Deliver 24/7 support with AI agents that know your brand

Create AI agents for your business and turn product documents, FAQs and your website into reliable knowledge sources.

ReplywiseAI agents and knowledge base
Live
Returns Policy.pdf Ready
site.com/help Crawling
AI answer Grounded

Accurate answers from your business knowledge—not generic replies

Configure each agent for a different role, channel or business unit. Define distinct behavior for presales, technical support, reservations and information requests.

Agents use PDFs, documents, websites and custom content. You stay in control of brand voice, welcome messages, response style and behavioral boundaries.

Knowledge-grounded answers

When a question arrives, the agent finds the relevant context, produces an appropriate answer and hands the conversation to your team when needed.

AI agents and knowledge base

Shape every agent around your business

Agent behavior

Define the role, tone, rules and response style.

Document knowledge

Use PDFs and documents as agent-specific sources.

Website content

Crawl your pages and work with current information.

Welcome experience

Set greetings and suggested questions.

Response controls

Restrict prohibited language and unwanted answers.

Model choice

Work with multiple AI providers and models.

From knowledge to answer in four steps

1

Create the agent

Define its role, language and behavioral rules.

2

Add knowledge

Connect documents, FAQs or your website.

3

Publish to channels

Choose WhatsApp, Telegram, web widget or API.

4

Stay in control

Monitor answers and start a handoff or ticket when needed.

Business benefits

  • 24/7 automated customer support
  • Faster, more consistent answers
  • Less workload from repetitive questions
  • A brand-aligned conversation experience
  • One place for scattered business knowledge
  • Faster onboarding for new team members

Use cases

  • Product, shipping and return questions
  • Appointment and service information
  • Programme, pricing and enrolment
  • Reservation and property information
  • First-line technical support
  • Presales customer education

Turn your business knowledge into a support experience that works 24/7.