We roll out Replywise in four steps

No code and no technical team required. Tell us what you need, and we'll set up your AI support assistant and connect it to your customer channels. Here's the end-to-end process.

How It Works?

Go live in four steps.

  1. AI Agent
    ModelSelect
    ToneFriendly
    01

    Create an AI agent

  2. Shipping-FAQ.pdf
    Return policyProcessing
    MCP● Connected
    02

    Upload your knowledge sources

  3. WhatsApp
    Telegram
    Web Chat
    Agent API
    03

    Connect your channels

  4. Weekly conversations
    04

    Manage conversations, tickets and reports

01

Create an AI agent

Define an agent for your support scenario and choose its language, behavior and AI model.

What we need from you

  • Brand / company name and industry
  • Response language(s) and tone (formal / friendly)
  • Preferred AI model — we can recommend one if you're unsure
  • Your agent's authority limits (e.g. can it approve refunds, or just inform)
02

Upload your knowledge sources

Add PDFs, documents, website content, FAQs and custom resources so answers stay grounded in your company knowledge.

What we need from you

  • Frequently asked questions (FAQ) document
  • Product / service catalog or price list
  • Website address (can be crawled automatically)
  • Policy documents (returns, shipping, warranty, etc.)
03

Connect your channels

Connect WhatsApp, Telegram, Web Chat or Agent API and route customer questions into one central workspace.

What we need from you

  • WhatsApp Business account access (Meta Business Manager)
  • Telegram bot details (if you have one)
  • Permission to add the widget code to your website
  • Your developer team's contact info, if you'll use the Agent API
04

Manage conversations, tickets and reports

Handle live-agent handoffs, customer records, ticket follow-up and satisfaction results from the same workspace.

What we need from you

  • Email addresses of the team members who'll access the panel
  • Handoff rules for live agents (when a human should take over)
  • Your ticket categories (if you already have a structure)
  • Reporting and satisfaction (CSAT) preferences
Workflow · MCP · API

Turn conversations into automation—and automation into action.

Use workflows, MCP and API connections to understand intent, retrieve external data and start the right process.

YesNo
TriggerNew messageWhatsApp
ConditionIs it an order question?AI intent detection
APISend API requestGET /order/{id}
ActionAssign to agentSupport team
ActionSend AI replyGrounded answer
ActionCreate ticketPriority: Normal
Ready-made actions:AI replyAPI nodeAssign to agentCreate ticketWhatsApp templateWebhook
Explore the feature →
New · MCP

Let your agent retrieve live data from your systems.

Add your MCP server. Answer WhatsApp questions with live order, inventory or appointment data.

1A customer asks on WhatsApp
WhatsApp · Ayşe K.
Where is my order #48213?
2The agent calls your MCP tool
your-mcp-server● Connected
order_status("48213")
→ { status: "shipped", delivery: "tomorrow" }
3The right answer, in seconds
Your order is in transit and will arrive tomorrow.
AI · MCP: order_status
Also for developers:Agent APIWebhook
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FAQ

Frequently asked questions

We've answered the most common questions about the process here. Reach out to us for anything else.

After the agent is defined and your knowledge sources are uploaded, you can typically go live within a few business days, depending on the channels you choose.

No. The process is no-code — our team completes the agent setup, knowledge upload and channel connections together with you.

The documents you upload are used only to power your agent's answers and are never shared with third parties.

No, the agent handles routine questions and hands off complex or sensitive requests to your live agents based on the rules you set.

We support WhatsApp, Telegram, a live chat widget for your website and the Agent API, with responses available in 5 languages.

Yes, you can request a demo to see a live scenario tailored to your own use case.

Let's take the first step together.

A 15-minute live demo.

Request a Free DemoExplore Plans