Core rules for using ReplyWise services
These terms provide a general framework for the ReplyWise website and platform. Plan, limit, support, integration and service-level scope for business customers may also be defined in a proposal, order form or agreement between the parties.
What areas does the platform cover?
Channels and integrations
WhatsApp, Telegram, Web Chat, Agent API and webhook connections.
AI services
AI agents, knowledge sources, provider/model choice and usage limits.
Support operations
Conversation, customer, agent, ticket, satisfaction and reporting features.
Plans and subscriptions
Selected plan, channels, users, message/token and add-on scope.
What is expected when using the platform?
| Responsibility | Description |
|---|---|
| Account security | Protect access information and report unauthorized use |
| Content rights | Have required rights for uploaded knowledge and communication data |
| Channel rules | Follow terms of connected third-party channels |
| Lawful use | Do not send spam or use the service unlawfully or misleadingly |
| Human oversight | Configure and monitor AI answers appropriately for the use case |
The role of external services
Provides platform functionality and services under its control and supports the agreed plan scope.
Availability and rules of channels, AI providers and integrations may depend on the relevant providers.
Plan and subscription terms
Pricing, billing cycle, usage limits, renewal, cancellation and any custom services are defined in the selected plan or business agreement. Terms may be updated for service or legal changes, with material updates communicated through appropriate channels before taking effect.
The platform must not be used for
ReplyWise destek akışını ekibinizin çalışma biçimine uyarlayın.
- Unauthorized bulk communication, spam or misleading messages
- Unlawful processing of third-party personal data
- Attempts to disrupt platform security or availability
- Content that infringes intellectual property or third-party rights
- Sharing access with unauthorized persons or unauthorized resale
