General information about personal data processing
This policy describes in general terms which data categories may be processed when you interact with the ReplyWise website and platform. Processing performed by customer organizations for their own end users is also governed by those organizations’ policies and agreements.
Information that may be processed
Contact and account information
Name, business email, phone, company and account access information.
Communication content
Conversations, support requests, tickets and satisfaction responses from connected channels.
Usage and technical records
Session, preference, device, IP, error and security-related technical records.
Knowledge sources
Documents, FAQs, website and custom content uploaded by customer organizations.
Why may data be used?
| Purpose | Example activity |
|---|---|
| Deliver the service | Operate account, channel, agent, conversation and ticket features |
| Provide support | Review requests and errors and communicate with users |
| Security | Investigate unauthorized access, misuse and technical issues |
| Improve the product | Evaluate aggregated usage trends to improve experience |
| Legal obligations | Respond to applicable law and authorized requests |
Requests relating to your personal data
ReplyWise destek akışını ekibinizin çalışma biçimine uyarlayın.
- Request access or information
- Ask for inaccurate or incomplete data to be corrected
- Request deletion or restriction where applicable
- Change marketing communication preferences
- Contact [email protected] with your request
Retention periods and service providers
Data is retained for as long as necessary to provide the service and meet contractual, security and legal requirements. Sharing with channel, AI, hosting or technical providers is determined by the use case and contractual arrangements. This policy may be updated when material changes occur.
