Turn customer conversations into automated business processes
Build automations that understand intent, collect data, create tickets and work with your external systems.
From conversation to action without manual steps
Workflow rules start the right process from keywords, AI-detected intent or conversation state. Appointment, quote, complaint and application requests can be routed automatically.
Use API, OAuth2 and MCP connections to retrieve data from CRM, ERP, booking, inventory or custom services and initiate approved actions.
Your AI agents can take action
Use MCP tools to check order status, verify appointment availability or create CRM records.
Flexible triggers and controlled actions
Keyword triggers
Start flows automatically from specific phrases.
AI intent detection
Understand the customer request in natural language.
Automated messages
Send the right message at the right stage.
Ticket creation
Turn complaints and support needs into records.
API connections
Send secure HTTP requests to external services.
MCP tools
Allow agents to use approved business tools.
Automation in four steps
Choose a trigger
Select a keyword, intent or conversation state.
Build conditions
Create branches from customer and conversation data.
Add actions
Connect messages, tickets, forms or API steps.
Monitor outcomes
Track success, errors and retry states.
Business benefits
- Reduce repetitive operations
- Process requests faster
- Lower manual data entry
- Prevent forgotten requests
- Connect conversations with business systems
- Build controlled approval steps
Use cases
- Appointments and reservations
- Automatic tickets from complaints
- Routing quote requests
- Collecting application data
- Order and service status checks
- Creating CRM and ERP records