Collect feedback, measure satisfaction and track improvement
Manage WhatsApp and Telegram surveys and analyze post-conversation scores, complaints and channel performance in one workspace.
Measure more than message volume
The survey module collects customer opinions consistently. Manage draft, active and inactive states, order questions and monitor response counts.
Satisfaction reporting unifies WhatsApp, Telegram and web widget outcomes to show average score, satisfaction rate, complaints and daily trends.
Feedback starts when the conversation ends
Automatically ask for a score and comment when a conversation closes or becomes idle.
Turn feedback into useful insight
Survey builder
Manage questions, choices and ordering.
Channel selection
Publish on WhatsApp and Telegram.
Status management
Control draft, active and inactive surveys.
Satisfaction rate
Track the share of positive evaluations.
Trend charts
See daily movement and period performance.
Date and channel filters
Review results in the right segment.
Measurement in four steps
Prepare the survey
Define the title, agent, questions and choices.
Choose channels
Publish on WhatsApp or Telegram.
Collect responses
Record surveys and post-conversation scores automatically.
Analyze results
Compare channels, periods, ratings and complaint trends.
Business benefits
- Make service quality measurable
- Spot complaints earlier
- Compare channel performance
- Analyze support impact
- Collect feedback in one place
- Base improvements on data
Use cases
- Post-support satisfaction scores
- New product feedback
- Short WhatsApp surveys
- Telegram community opinions
- Complaint-rate monitoring
- Weekly and monthly trend analysis